Home Collections Wholesale About Journal FAQ Contact Order a Sample
The WHIMS FAQ

Common Questions, Answered Plainly

Can’t find what you need? Message us on WhatsApp and we’ll answer directly.

Do I need to travel to India to source products?

No. WHIMS is your boots on the ground: factory visits, quality control, negotiation, and shipping logistics are all handled on our end. You manage the relationship entirely remotely.

What does MOQ 500 actually mean?

Bulk production orders start at 500 pieces per order, which can be a single design or split across a collection. It's the minimum quantity that makes small‑batch artisan production viable to run.

Can I order a sample before committing to a bulk order?

Yes, always. Every relationship with WHIMS starts with a paid sample. We agree the sample and its timing with you on WhatsApp. Bulk manufacturing only begins once you've approved the physical piece in hand.

What does “GI‑tagged” mean, and why does it matter?

A Geographical Indication (GI) tag is an official government registration confirming a craft's origin, technique, and artisan cluster. It's a documented fact, not a marketing claim. Three of our four collections are made in crafts that hold a GI registration, and the Epoxy Resin line is built on GI-tagged Saharanpur wood.

How is product quality checked?

Every shipment is inspected before it leaves the workshop. Our team checks materials, dimensions, and finish against your approved sample, and pieces that do not match are set aside.

What about customs, duties, and international freight?

WHIMS handles end‑to‑end logistics under either DDP or FOB terms — export documentation, customs clearance, and freight forwarding straight to your warehouse in the US, UK, EU, or Australia.

How does WHIMS approach ethical and sustainable practice?

We work with artisan clusters toward fair and safe working conditions and low-impact production with natural materials. These are the standards we hold ourselves to, not an upsell.

How are payments handled, and is my money safe?

Samples carry escrow-style protection: if your sample arrives broken or defective, we refund the amount. Payment terms for bulk orders are agreed with you directly.

Can I do private labeling or custom packaging?

Yes. White-label is available on request: custom designs, your own brand tags, and export-ready retail packaging, so the piece can arrive ready to sell under your name.

Do you work with boutique retailers as well as large distributors?

Both, deliberately. A small boutique order today can become a repeat distributor relationship tomorrow, so nobody is filtered out at the top of the funnel.

How do I get exact pricing?

Message us on WhatsApp from the Wholesale page. We'll send the full catalogue and exact sample and MOQ‑500 pricing in the chat.