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The WHIMS FAQ

Common Questions, Answered Plainly

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Do I need to travel to India to source products?

No. WHIMS is your boots on the ground: factory visits, quality control, negotiation, and shipping logistics are all handled on our end. You manage the relationship entirely remotely.

What does MOQ 500 actually mean?

Bulk production orders start at 500 pieces per order, which can be a single design or split across a collection. It's the minimum quantity that makes small‑batch artisan production viable to run.

Can I order a sample before committing to a bulk order?

Yes, always. Every relationship with WHIMS starts with a paid, low‑cost sample, delivered to your door in 5–7 days. Bulk manufacturing only begins once you've approved the physical piece in hand.

What does “GI‑tagged” mean, and why does it matter?

A Geographical Indication (GI) tag is an official government registration confirming a craft's origin, technique, and artisan cluster. It's a documented fact, not a marketing claim. Every WHIMS collection traces to a registered GI cluster.

How do you guarantee product quality?

Every shipment goes through 100% physical quality assurance before it leaves the workshop. Our team on the ground inspects materials, dimensions, and finish against your approved sample — if a piece fails that check, it doesn't ship.

What about customs, duties, and international freight?

WHIMS handles end‑to‑end logistics under either DDP or FOB terms — export documentation, customs clearance, and freight forwarding straight to your warehouse in the US, UK, EU, or Australia.

Are the artisan clusters verified for ethical and sustainable practice?

Yes. Every cluster WHIMS sources from is vetted for fair trade practice, zero child labor, safe working conditions, and environmental compliance. Sustainable, eco‑conscious production is a baseline requirement, not an upsell.

How are payments handled, and is my money safe?

Payments are held in a secure escrow arrangement. Funds are only released once production milestones are met and our team signs off on the final quality inspection — your money is protected until the order is actually right.

Can I do private labeling or custom packaging?

Yes. Most WHIMS buyers use our white‑label option — custom designs, your own brand tags, and export‑ready retail packaging, so the piece arrives ready to sell under your name.

Do you work with boutique retailers as well as large distributors?

Both, deliberately. A small boutique order today can become a repeat distributor relationship tomorrow, so nobody is filtered out at the top of the funnel.

How do I get exact pricing?

Request wholesale access from the Wholesale page. Once we have your details, we'll follow up with the full catalogue and exact sample and MOQ‑500 pricing.